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Terms and Conditions User agreement between the user (User, you) and Pamzee
Airlines Centre (FlyPamzee, we). Please read these terms and
conditions of use (Terms and Conditions) before using FlyPamzees website (Site)
and making any booking. All correspondence regarding customer service or your booking
should be sent to Pamzee Airlines Centre 1. YOUR CONTRACT FlyPamzee STRONGLY RECOMMENDS THAT YOU TAKE OUT INSURANCE FOR ANY FLIGHTS, ESPECIALLY AS THERE MAY BE CIRCUMSTANCES WHERE EITHER FlyPamzee OR THE TRAVEL SUPPLIER CAN NOT ACCEPT LIABILITY (EG DELAYS OR CANCELLATIONS BEYOND OUR CONTROL). Travel Suppliers FlyPamzee acts as disclosed Agent for third party suppliers and
for the purposes of these terms and conditions tour operators, flight
suppliers, hotels, hotel chains and hotel aggregators, insurance and car
suppliers, plus all airlines, shall be included in the term 'Travel Supplier'.
When you make a booking via the Site, and your preferred travel product or
service is available, the contract will be between the Travel Supplier
and you. FlyPamzee is not a party to the contractual relationship. Any
queries or concerns relating to the product should be addressed to the Travel
Supplier. You will see the name and address, plus contact details, for most
suppliers at the bottom of the more info section for each product and for all
suppliers in any confirmation e-mail we or the Travel Supplier send you. Travel Supplier Conditions The following applies to all products or services booked via our Site: You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters. Flights In particular, please note that in relation to air fares there are
additional terms specific to that fare. For example, 'economy restricted'
tickets are normally non-changeable and non-refundable. To see these fare
specific rules, click on the 'View Fare Rules' section of the Delivery and
Payment Page of the booking process. Flights must be used in the order set out
in your itinerary - e.g. a failure to use the outbound flight or first stage of
a journey could invalidate the rest of the ticket. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While FlyPamzee, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services. We strongly recommend (particularly if you are flying economy class),
that you check in early if you have particular seat requests. FlyPamzee has no
control over the allocation of seats, even if pre-booked with the airline, and
can make no guarantee that specific seats will be available on departure. Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking. The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation. Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat. Hotels and other Accommodation We acquire hotel and accommodation star ratings from a variety of
sources and offer them as a general guide. However, these are not necessarily
the official local rating and you should be aware that standards can vary
between hotels and accommodation of the same class in different countries, and
even in the same country. Different countries have different standards; a 3 star
hotel in one country is not necessarily equivalent to a 3 star hotel in another. Images - Whilst we endeavour to ensure that property images displayed on FlyPamzee are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general 'feel' for the hotel. Images of room types do not necessarily represent the bed configuration
of the room being purchased. For example, a triple room in North America may
consist of one double bed and one single bed or a double room in Amenities, facilities and descriptions - Whilst we endeavour to ensure that property amenities, facilities and descriptions offer accurate and up to date information, we obtain this information from our Travel Suppliers and so cannot guarantee this always to be the case. The information is provided to give a general 'feel' for the property. Extra Beds and Cots - There may be an additional charge for extra beds or cots, please contact FlyPamzee Customer Services for additional information. Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes. In the event of availability or quality issues with your hotel, we will use our best endeavours to relocate you to the same or superior category of accommodation. If you do not accept the alternative accommodation, you may cancel the booking and we will refund any fees. Should you wish to re-book a different property at a higher price, you will be liable for the additional cost. Car rental Customers renting a vehicle for pick up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA licence at the time of pick up. Licence must have been valid for at least 12 months and both paper and photo licences must be presented. Failure to meet any of these requirements will invalidate your car rental.
As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly. In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), FlyPamzee does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled. 2. DELIVERY OF YOUR BOOKING The following applies to all products or services booked via our Site: E-tickets All tickets sold on FlyPamzee are e-tickets. Please note that airlines have their own rules and regulations with regard to e-ticketing. FlyPamzee cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel. FlyPamzee relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. In exceptional circumstances, FlyPamzee may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 24 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference. Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. 3. CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING The following applies to all products or services booked via our Site: Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier's or hotel's terms and conditions. It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet. Air tickets returned to us for a refund are subject to an
administration charge of 50 per ticket, irrespective of the number of tickets
returned and you will be required to pay a per ticket cancellation charge
imposed by the airline or the consolidator pursuant to their terms and
conditions. There is no automatic right to a refund and, when you return an air
ticket to us, we will arrange for it to be presented to the respective airline
or consolidator to assess eligibility for a possible refund in accordance with
the relevant airline's or consolidator's terms and conditions. We recommend that
you return such air tickets to us by special delivery post as we do not accept
responsibility for documents mislaid or lost by the Royal Mail. For flight bookings, car rental and insurance, you can possibly cancel or modify your booking by calling FlyPamzee on +44 (0) 870 300 1234 or email us sales@pamzee.co.uk (Subject to charges by supplier and our administration fee of 30 per passenger). For hotel bookings not part of a package provided by a Travel Supplier, we recommend that you cancel or modify youre booking through the Site in accordance with the hotel's specific terms and conditions, which will be set out in your confirmation email. Where you make a modification on the Site, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased. For car rental the following amendment and cancellation terms will apply: for reservations cancelled or amended within seven days of the booking date (the date you make the booking) FlyPamzee will impose a charge of 35 per rental. For reservations cancelled or amended more than seven days after the booking date, FlyPamzee will impose a charge of 55 per rental. In some circumstances, FlyPamzee or the Travel Supplier may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone FlyPamzee and obtain written email confirmation to that change before electing not to travel on the original flight. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), FlyPamzee reserves the right to make a 'no-show' charge of 100% of the total car rental booking value. In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), FlyPamzee reserves the right to charge you an administration fee of 30 GBP per person to cover the administration costs incurred by FlyPamzee . These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees, booking fees and any fees paid for delivery of paper tickets are non-refundable in the event of cancellation. 4. PAYMENT Full payment for all air, insurance products and car rental (other than car rental pay-on-arrival bookings) is required at the time of booking. Please note that additional charges may be payable for car rental (eg optional insurance, additional drivers, mileage) as further set out in the specific car rental terms and conditions. The timing and collection of payment for hotels depends on each individual hotel's terms and conditions. The timing of payment will normally be in one of three ways: (i) full payment at time of booking, (ii) deposit at time of booking with remainder payable on checkout, or (iii) full payment on checkout. In order to ascertain which applies to your booking, please refer to the 'Payment Summary' when making your booking or see your confirmation email. The collector of payment will be either FlyPamzee, the Travel Supplier, the hotel or its representative. Some hotels may charge additional local taxes. FlyPamzee may be required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is accepted for cash or cheques sent through the post. Before payment is received in full, FlyPamzee or the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered. FlyPamzee is an IATA Ticketing Agent - your tickets for scheduled flights will be sent to you within 24 hours of payment being accepted. Payment can be made by all major debit and credit cards as detailed on
the Site. FlyPamzee reserves the right to charge you in addition for any
handling fees we or the Travel Supplier incur in relation to bookings made by
credit card. You will be notified of the relevant charges at the time of
booking. FlyPamzee reserves the right to pass on any charges relating to card
charge backs. If your booking is being paid for with a third party credit card
we may require written authorisation to be provided by the card-holder. Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the billing address details you give match those on your billing statement. Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. Taxes fluctuate in line with exchange rates. If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). FlyPamzee will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to FlyPamzee for any other products or FlyPamzee charges will appear as separate transactions on your credit card statement. 5. PASSPORTS, VISAS AND HEALTH REQUIREMENTS The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK. Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. For further information about your The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a flight but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your flight documentation. Travellers to the A visa will be necessary for entry to the All British passport holders, including children, travelling to the For further details on entry requirements for the If you are not a British citizen, you should contact your Embassy for
information and advice on the visa requirements of the countries you propose to
visit. It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the 'Health Advice for Travellers' section of the Department of Health's website at www.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens should make enquiries at their own country's Department of Health or similar advisory body. 6. OTHER GENERALLY APPLICABLE TERMS Your rights under EC Regulation 261/2004 if your flight is cancelled, delayed or your are denied boarding If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, check the site. Liability of FlyPamzee Your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf. FlyPamzee does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions. Where FlyPamzee is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit). FlyPamzee will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site. Queries and Complaints relating to your Booking Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier's requires further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier's need to be able to investigate the problem and, where possible, rectify it quickly. APIS All airlines are required to collect Advance Passenger Information from
passengers before travel to or from the If you are travelling to a country that requires Advance Passenger information, FlyPamzee will ask you to fill out this information on the confirmation page after you have completed your booking. If you do not have the information to hand, FlyPamzee will send you an email confirmation containing a link where you can enter the information manually at any time before your departure. Customer Behaviour It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination. Use of the Site The Site is provided on an 'as is' and 'as available' basis. FlyPamzee does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. FlyPamzee does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage. Information on the Site FlyPamzee offers all of the general information on the Site for purposes of guidance only. Please note that FlyPamzee may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, FlyPamzee does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements. FlyPamzee does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotel's themselves. User Obligations You agree to be bound by the following obligations, including without limitation: You accept financial responsibility for all transactions made under
your name or account. You warrant that all information you provide about yourself or members of your household shall be true and accurate. The Site must not be used for speculative, false or fraudulent bookings. The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited. The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use. Denial of Access FlyPamzee reserves the right to deny access to the Site at any time without notice. Links to Third Party Web Sites The Site may contain hyper links to external web sites owned and operated by third parties. FlyPamzee has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by FlyPamzee. You should direct any concerns regarding any external link to the site administrator or webmaster of such site. Force Majeure FlyPamzee shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting FlyPamzee or its suppliers. Currency Converter Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on check-out, the exchange rate may have changed since the time of booking. Copyright and Trademarks The copyright and all proprietary rights in the Site and all content
are reserved by FlyPamzee . The material contained within the Site is the
property of FlyPamzee or its affiliates unless identified as belonging to third
parties. The name FlyPamzee and any other marks, logos and graphics of FlyPamzee
displayed on the Site are registered trademarks of FlyPamzee or its affiliates.
Other company and product or service names displayed on the Site may be the
trademarks of their respective owners. Privacy Policy The terms of the FlyPamzee Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by FlyPamzee and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in the FlyPamzee Privacy Policy. Who may your data be disclosed to? We disclose your data to our partners who will only use your data for the purposes of fulfilling your booking requests. We will not disclose your data to any other third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the website, through our customer service team, for the purposes or credit checks or fraud prevention or as otherwise described in this policy. We may be required to disclose your information if required by any applicable law or regulation. We may also disclose your data to reputable third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential. All airlines are required to collect Advance Passenger Information from
passengers before travel to or from the Transfer of information If it is necessary to transfer your data to a company based outside the EU (e.g. for the purpose of fulfilling your booking) then we will make every effort to ensure that your personal data is processed in accordance with the Data Protection Act 1998 and any other relevant legislation in force from time to time.
FlyPamzee uses secure technology in order to safeguard personal information and financial transactions. FlyPamzee complies with the procedures and security standards as further set out in the FlyPamzee Security Policy. Changes to Terms and Conditions FlyPamzee reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes. Governing Law This User Agreement is between you and FlyPamzee and is governed by the
laws of The Site is offered to you by Pamzee Airlines
Centre (FlyPamzee). Please note that all correspondence regarding customer
service should be sent to Pamzee Airlines Centre 82 South Road, Southall, |
